University Health Insurance Plan

UHIP

Medical services in Ontario, including physician fees and emergency visits at a hospital, can be very expensive. UHIP (University Health Insurance Plan) is a mandatory basic coverage plan that helps cover these expenses. Students who must be covered under UHIP include:

    • International students with a valid study permit who are registered as active in a degree program
    • Incoming exchange students
    • Dependent(s), spouse and/or children, of eligible students
    • International Visiting Research Trainees with a valid work permit

Resources

Telehealth Ontario:
Telehealth Ontario is a free, confidential phone service that you can call at any time, night or day. They can be reached at 1-866-797-000. You can get health advice from a nurse, who will help you decide if you should:
• Take care of yourself at home
• Make an appointment with your doctor
• Go to a clinic
• Go to a hospital emergency room

Service Ontario
If you have any questions regarding the health care system in Ontario, you may call the Service Ontario INFOline at 1-866-532-3161 or 416-327-4282 between 8:30am to 5:00pm. They provide service French, English and 20 other languages.
You can also get information on their website. You can read a factsheet about the health care system in Ontario in your language. To find one in your language, click here.

Resources for Mental Health Support
Feeling alone, overwhelmed or anxious? Here are some resources available to you:

Student Couselling & Development:
Speak with a counsellor at York by booking an appointment with them here. All counsellors at Student Counselling, Health & Well-being are registered clinicians who have experience working with a diverse student population.

Good2Talk:
Good2Talk is a free, confidential helpline for Ontario post-secondary students, providing professional counselling and information, and referrals for mental health, addictions and well-being. It operates 24 hours every day of the year.
Phone: 1-866-925-5454
Text: GOOD2TALKON to 686868

keep.meSAFE Program:
If you are outside Canada, the keep.meSAFE program offers unlimited support accessible anywhere in the world - any time of day or night.
keep.meSAFE offers free support tailored to the unique needs of students. Access real-time and appointment-based support for any school, health, or general life concern in multiple languages and cultures.
For information regarding how access this service, please visit: https://www.guard.me/keepmesafe_student/support-and-access.php

Book an appointment

For Further Information

Email

uhip@yorku.ca

Note: always include your student number when emailing us.

In-Person/Online

We're going online!

At this time, York International is offering online services only.  Students will have full access to services via email, phone and online advising. We will be holding online immigration advising and online UHIP advising sessions via Zoom video meetings during this time.

For COVID-19 related questions regarding immigration and UHIP, please see FAQs here: https://yorkinternational.yorku.ca/faqs-for-international-students/
For inquiries regarding UHIP, please email uhip@yorku.ca. To help us provide you with an efficient and accurate response, please include your student number in your email.

To schedule an online appointment with the UHIP Administrator:

Book Here

Next Steps before booking an appointment

• Visit https://currentstudents.yorku.ca/student-personal-information to update your email address.

• Check your email. You will receive three emails:
o An email confirmation at the time of booking.
o A reminder email 1 day before the online appointment.
o An email with instructions on how to join the Zoom meeting. You will typically receive this email between 9:00am-9:30am for same-day appointments and between 4:00pm-4:30pm for next-day appointments.

• Gather any documents you need for your appointment and have them open on the screen of the device you will be using to join the meeting. You may be asked to share your screen to show your document.

• Log in to your email 15 minutes before your appointment to follow the instructions and be ready for the online meeting.

Need to talk to an Immigration Specialist? Book an online appointment here.

Virtual Drop-in Advising No appointment necessary. Just drop by to ask your questions and speak with the UHIP Administrator every Wednesday from 9am to 10:30am. Click here, click on the “Drop-in International Student Advising” for the Wednesday you would like to drop by. Register and get a Zoom link to the drop-in advising.

Contact Form


Note: If you left Canada during the year, you are not eligible for a UHIP refund. If you have questions, please contact uhip@yorku.ca with your student number.

UHIP Card Request Form

If you have not yet received your UHIP card, please click here to complete the form to request it.

UHIP Info for 2020/21


UHIP Enrollment

How will the UHIP enrollment process work for 2020/21?

Normally, international students who are registered as active in a degree program are automatically enrolled under UHIP. However, this year, since a lot of international students are studying from their home countries, only students who are in Canada this year will be enrolled or charged for UHIP. So, if you are not in Canada, you should not be charged for UHIP. If you are not in Canada but you have been charged, please click here to update your UHIP status.

New Summer Start Students coming to Canada: Please make sure you follow the quarantine protocol and complete the required forms. You can find information regarding quarantine here. You will be enrolled under UHIP accordingly based on your date of arrival in Canada.

New Summer Start Students who stayed in Canada: Please click here to confirm that you are currently in Canada. You will be sent your UHIP card accordingly.

Fall and Winter Start Students who did not receive their UHIP card: Please click here to confirm that you are currently in Canada. You will be sent your UHIP card accordingly.

I am in Canada but not in Ontario or Quebec. Can I be enrolled under UHIP?

Some provinces have relaxed their eligibility criteria for their provincial health plans, and if you qualify, you are encouraged to apply. If no provincial plans are available to you, then you should remain on UHIP, if you reside in Canada. If this is the case, please send an email to uhip@yorku.ca with your student number, which province you reside in and your date of arrival in Canada and that province.

The preferred provider list is Ontario-based. Providers outside of the network have not agreed to UHIP reimbursement limits or to bill Sun Life directly. This means that you may incur out-of-pocket expenses while outside of Ontario.

What’s covered:  Only emergency services are eligible for reimbursement when members are outside of Ontario. Reimbursement is at the same level of coverage in Ontario.

What’s not covered:  Elective surgeries and treatments remain ineligible for coverage outside of the Province of Ontario, with the exception of Hull and Gatineau. This means treatment that is not urgently needed for survival or deemed essential to the maintenance of a person’s health.

Members should be referred to the UHIP website for information on “Claims processing outside of Ontario, but within Canada”:

How it works:

  • Member will have to pay upfront for the hospital, medical provider or facility expenses.
  • Members admitted to the hospital should notify Sun Life within 48 hours if the hospital stay is expected to last more than 72 hours.  The Case Management team will attempt to manage the hospital claim.
  • Member will need to complete a claim form and get the original receipts for their medical expenses.
  • Documents should be sent to Sun Life for reimbursement along with a completed UHIP claim form.

I filled out the International Student Information Form, but my plans have changed.

Please click here to complete the form to let us know of your travel update.

NOTE: The deadline to request a refund is March 31, 2021

I am in Canada this year, but I don't see the UHIP charge on my student account.

Please click here to confirm that you are currently in Canada. You will be notified via email.

I see the UHIP charge on my student account, but I don't know how to get access to the UHIP card.

Please check your YorkU emails (if you have more than one). Your UHIP card gets sent directly to your YorkU email from Sun Life in a PDF format and you just have to print it out.

If you have not received it in your YorkU email, please click here to confirm that you are currently in Canada. You will be sent your UHIP card accordingly.


UHIP Coverage

What does UHIP cover?

UHIP covers doctor’s fees in clinics and hospitals as well as lab tests such as X-rays and blood tests. If you visit a preferred provider with a paper copy of your UHIP card, you don’t need to pay anything (except $15 at Appletree clinics). The preferred provider list can be found here: https://www.sunlife.ca/studenthealth/.

For further information regarding UHIP coverage, please visit: https://uhip.ca/ or contact Sun Life directly at 1-866-500-8447.

UHIP does not cover prescriptions, dental, eye care, physio, etc. They are covered through your extended health and dental plan, which is administered by your student union (YFS if you are an undergrad student or GSA if you are a grad student). You are covered under two types of health plans: basic (UHIP) and extended (YFS/GSA).

For information regarding your extended health and dental plan, please contact your student union: http://www.yfs.ca/healthplan or http://yugsa.ca/services/health-plan/

Does UHIP cover COVID testing?

You have access to COVID-19 screening free of charge, regardless of OHIP status (unless you need the test for travel reasons). You should provide your UHIP card if asked. If you do not have your UHIP card, please complete click here to request a UHIP card. If Sun Life (insurance company that handles UHIP claims) receives the claim, they will work with the provider to resolve the issue.

 

Service Who pays?
  • Medical services primarily for COVID-19 screening (symptomatic or otherwise) at any testing location

 

This includes but is not limited to emergency rooms, campus clinics, the local testing centre, or designated pharmacies.

Publicly-funded system
  • Emergency services and hospitalization related to COVID-19 (e.g. inpatient hospital and physician charges, lab work)

 

Members should follow guidance from Ontario Health on when to go to the emergency department.

UHIP

 

Before going to a screening location, members should take the self-assessment on the Ontario Government website.

Need a COVID test for travelling outside Canada? Please see the FAQ below this one.

Does UHIP cover COVID testing for travelling outside Canada?

As of Dec 11, 2020, the Ontario government has announced that they will no longer cover COVID testing for outbound international travellers. This announcement can be found here. UHIP will also not cover COVID testing for outbound international travellers.

If you need a COVID test for travelling outside Canada, some pharmacies like Shoppers Drug Mart* and labs like LifeLabs* are offering these tests at a cost.

*NOTE: It is your responsibility to check with your airline to confirm the COVID testing requirements for your flight.

Does UHIP cover the COVID-19 vaccine?

If you are 18 years of age or older living in one of the hotspot postal codes, you can get your COVID-19 vaccine through one of two methods:

Method 1: If you are 18 years of age or older living in a hotspot postal code, you can now book your COVID-19 vaccine through the Ontario website here. Once you input your information and click "No Ontario health card", it will prompt you for two ways to book your vaccine: 1) Call the telephone number, 2) Visit the pharmacy to book a vaccine. You can now get your vaccine at a phramacy if you are over 18 years old in a hotspot!

Method 2: Residents aged 18 and above who are living in COVID-19 hotspot areas are also eligible to receive their COVID-19 vaccine through mobile teams and pop-up clinics. If you are living on York’s Keele campus with the M3J postal code or other Toronto hotspot postal codes, information regarding how to get your vaccine will be communicated to you directly by Toronto Public Health. For regular updates about how and when you can get your vaccine, please visit the Toronto Public Health site. If you are living in the Peel Region, please visit the Peel Public Health site for updates. For Peel Region, you may be able to book an appointment here. Appointments get booked very quickly but keep trying. If you are living in the York Region, please visit the York Region site.

The following are some other links where you can book your vaccine:

For an up-to-date count on available vaccines in the GTA, click here. You can click on the clinic, which will take you the site to book your appointment.

For vaccine sites in Toronto, click here.

For vaccine sites in Peel, click here. For appointments through the William Olser Health System in Brampton, click here. For appointments through the Trillium Health Partners in Mississauaga, click here.

For vaccine sites in York Region, click here.

For vaccine sites in Durham region, click here.

Does UHIP cover flu and other shots?

UHIP covers the cost of administering a vaccine (e.g. flu, hepatitis A&B) at UHIP rates. Please check with your student union to confirm whether the vaccine’s drug cost is eligible. For information regarding your extended health and dental plan, please contact your student union: http://www.yfs.ca/healthplan or http://yugsa.ca/services/health-plan/

Please note, UHIP covers the total expense for routine childhood vaccines (e.g. tetanus, polio).

International students/employees and their families in Ontario can receive their flu vaccine for free under the publicly-funded system from pharmacies (e.g. MedicineShoppe, Rexall, Shoppers Drug Mart), public health clinics, and community clinics. You do not need an Ontario health card to receive services at these providers.  Some physician offices may also provide this service for a fee. UHIP will cover the physician fee to administer the flu shot at UHIP rates.

Flu vaccine demand is high – please contact the pharmacy or clinic regarding availability.


UHIP Cost and Payment

How much does UHIP Cost?

The UHIP premium for the 2020/2021 academic year is $60 per month per person ($720 for 12 months). Please note: Premium is subject to change each academic year.

How and when do I pay?

Once you are enrolled in UHIP, your UHIP fees will appear on your student account. When you see the charges on your student account, you will be responsible for the outstanding balance. Payment for UHIP fees is made the same way tuition is paid. For more information on how and when to pay, please visit: https://sfs.yorku.ca/fees/your-student-account/how-and-when-to-pay

Note: It is your responsibility to check your student account and ensure payment of your outstanding balance.

Why do I see two charges on my student account?

UHIP covers doctor’s fees in clinics and hospitals as well as lab tests such as X-rays and blood tests. If you visit a preferred provider with a paper copy of your UHIP card, you don’t need to pay anything (except $15 at Appletree clinics). The preferred provider list can be found here: https://www.sunlife.ca/studenthealth/.

UHIP does not cover prescriptions, dental, eye care, physio, etc. They are covered through your extended health and dental plan, which is administered by your student union (YFS if you are an undergrad student or GSA if you are a grad student). You are covered under two types of health plans: basic (UHIP) and extended (YFS/GSA).

For information regarding your extended health and dental plan, please contact your student union: http://www.yfs.ca/healthplan or http://yugsa.ca/services/health-plan/


UHIP Coverage for Dependents

I had added my dependents (spouse and/or children) under my UHIP previously. How can I ensure they are covered this year, as well?

To renew your dependents’ coverage, please send a completed and signed copy of the following application form to uhip@yorku.ca with your student number in the subject line: http://uhip.ca/Content/Assets/_Uploads/en_UHIP_AppForm.pdf.

NOTE: Their coverage will begin retroactively from Sept 1, 2020. In addition, you will need to submit an application form to renew your dependent’s coverage every academic year (Sept).

My dependents (spouse and/or children) just arrived. How can I add to them to my UHIP?

You may add your dependent(s) under your UHIP. Please send the following documents to uhip@yorku.ca with your student number in the subject line:

  1. A completed and signed copy of the following application form: http://uhip.ca/Content/Assets/_Uploads/en_UHIP_AppForm.pdf. You can leave the info about the coverage information blank and your member ID is YU+student number.
  2. Your dependent’s work/study/visitor permit. If they do not have a permit, then please scan and send me a copy of their passport page with the date of entry stamp and the front page of the passport.

Note: You will need to submit an application form to renew your dependent’s coverage every academic year (Sept).

Please note that you may need to add your dependent under your extended health plan, as well. For information regarding the difference between both UHIP and extended plans, please visit: http://yorkinternational.yorku.ca/uhip/. For information regarding your extended health and dental plan, please contact your student union: http://www.yfs.ca/healthplan (if you are an undergrad student) or http://yugsa.ca/services/health-plan/ (if you are a grad student).


Leave of Absence

Can I be covered under UHIP if I take a leave of absence?

To be covered under UHIP during your leave of absence, approval must be granted at least one month prior to taking the leave of absence. Therefore, you are required to contact the UHIP Administrator at least one month prior to taking the leave.
Your UHIP coverage may be continued for a maximum of 4 months per academic year. For a maternity or paternity leave of absence, your UHIP coverage may be continued for a maximum of 12 months.

To apply for a leave of absence, please email uhip@yorku.ca with your student number in the subject line. In the email, please state the following:

  • Reason of taking a leave of absence
  • Confirmation that you will return to studies in the next term (if it is not a maternity or paternity leave of absence).

If you are a grad student taking a leave of absence, then you will need to provide a leave of absence approval letter by the Faculty of Graduate Studies.


UHIP After Graduation

I graduated in June 2020. Can I extend my UHIP coverage?

You can extend it for two more months after Aug (Sept and Oct) since you graduated in June 2020. The process is as follows:

Step 1: You will need to fill out an application form and make a payment via debit or credit. Please send a completed and signed copy of the following application form at uhip@yorku.ca with your student number in the subject line: http://uhip.ca/Content/Assets/_Uploads/en_UHIP_AppForm.pdf. You can leave the info about the coverage information blank and your member ID is YU+student number.

Step 2: Once we receive the application form, we will need to have a Zoom call with you where you can provide us with your credit or debit information to process a payment ($120 for 2 months). We will share my screen so that you can see us input your credit or debit information into the online Moneris terminal. This is for confidentiality purposes. Please book a virtual advising at the top under "Book an Appointment".

NOTE: Your coverage will be continuous and retroactive from Sept 1st.

Please also note that after Oct, you will need to look into a private health plan.

I will graduate or graduated in October 2020, Can I extend my UHIP?

You can extend it for up to six more months after Aug (Sept to Feb) since you are graduating in Oct 2020. The process is as follows:

Step 1: You will need to fill out an application form and make a payment via debit or credit. Please send a completed and signed copy of the following application form at uhip@yorku.ca with your student number in the subject line: http://uhip.ca/Content/Assets/_Uploads/en_UHIP_AppForm.pdf.

Step 2: Once we receive the application form, we will need to have a Zoom call with you where you can provide us with your credit or debit information to process a payment ($360 for 6 months). We will share my screen so that you can see us input your credit or debit information into the online Moneris terminal. This is for confidentiality purposes. Please book a virtual advising at the top under "Book an Appointment".

NOTE: Your coverage will be continuous and retroactive from Sept 1st.
Please note that after Feb, you will need to look into a private health plan.

I will graduate in February 2021. What happens to my UHIP?

You get automatically enrolled for 12 months if you start in the Fall. If you are not taking Winter courses and graduating in Feb 2021, please send an email to uhip@yorku.ca with your student number before March 1, 2021. Your UHIP will be reversed from Jan to Aug accordingly.

If you do not request a refund, you will remain covered under UHIP until Aug 31, 2021.


UHIP Claims

How do I file a claim?

You may file a claim for the doctor’s fees within 12 months of visiting the clinic/hospital/lab if you still have the receipt. The claim form can be found here: https://uhip.ca/Content/Assets/_Uploads/en_UHIP_ClaimForm.pdf.  The instructions on how to fill out the form can be found here. Using your university email address, you can send scanned copies or photographs of the claim form and accompanying invoices/receipts to myclaims@sunlife.com. Be sure to include policy #50150 and your UHIP member ID (YU+student number) in the subject line.

Please note that you may not get 100% of your money back. This is because there is a limit as to how much Sun Life can reimburse you and if the clinic/hospital charged higher than that limit, then you will have some out-of-pocket costs.

Where can I go see a doctor where they will accept my UHIP card?

There are specific clinics, hospitals and labs all around Ontario that accept UHIP. This means that if you visit these providers with a paper copy of your UHIP card, you do not need to pay anything - they will bill the insurance company (Sun Life) directly. The only exception to this is the Appletree clinics, where you pay a $15 copay.

The list can be found here.

Note: Make sure you take a paper copy of your UHIP card to the clinic/hospital/lab with you. If you don't have your UHIP card, click here to request one.


UHIP Refunds

I am not in Canada, but I see the charge on my student account under the description 'UHIP 2021'

If you are not in Canada, please click here to complete a form to update your travel plans.

NOTE: The deadline to request a refund is March 31, 2021.

I got charged for UHIP, but I have the government health card.

Please send a copy of your government health card to uhip@yorku.ca with your student number in the subject line.

I have my own health plan. Can I opt-out of UHIP?

UHIP is mandatory for international students who are registered as active in a degree program and exchange students.

Sun Life’s Case Management Team reviews the pre-approved list of plans (annually) located on the UHIP website: http://uhip.ca/Enrollment/Index#e1.

The Case Management Team only reviews exemption requests from government-sponsored students. This means their government is paying for their tuition, living expenses and a health care policy for them.

To be considered for an exemption, the government must be paying for your education, expenses and a health care policy for you. If this is the case, please see the instructions below.

Instructions for submitting a request for a UHIP exemption:
Sun Life will only review UHIP exemption requests from government-sponsored students. This means that your government is paying for your education, expenses and a health care policy while you are actively
participating in school.

If you hold publicly funded government insurance from your home country, you do not meet the criteria for applying for an exemption and your policy will not be reviewed.

If you are a government-sponsored student, the following documents are required in English or French in order for Sun Life to review your application:
• Insurance policy certificate containing the full name of policyholder and date of eligibility
• Full insurance policy details including limitations and exclusions
• Completed ‘Request for Exemption from UHIP (Policy 50150)’ form (link:  Request for Exemption from UHIP form.)

Sun Life must receive your email or fax request within 45 days of your UHIP coverage start date. Requests received after these deadline dates won’t be reviewed. Your email or FAX request must be received within 45
days of your UHIP coverage start date.

Fall session: October 15
Winter session: February 15
Summer session: June 15

Please send your form and supporting documents to Sun Life at:
Email: case.mgmt@sunlife.com or
Toll Free FAX: 1.866.291.9479

UHIP website reference for eligible policies and process information:  http://uhip.ca/Enrollment/Index#e1