University Health Insurance Plan (UHIP)

Important Update on the University Health Insurance Plan (UHIP)On September 1, 2022, UHIP will move from Sun Life to Manulife Financial and Cowan Insurance Limited (“Cowan”).

Returning international students (Fall 2022)

  • There are new coverage cards for September 1. These will be shared with you via email. Present the new Cowan card when you sign in at a clinic, hospital, or lab on or after September 1, 2022.
  • On or before August 31, 2022, continue using your Sunlife card.
  • Add/renew dependents’ coverage. Coverage for your dependents is mandatory and must be done within 30 days of their arrival in Canada (or you will be charged an additional $500 fee).
  • Premium rates and benefits are unchanged.
  • A Preferred Provider Network is still there for you.
  • You have online access to claims history, provider network, and your coverage card. More information will be provided when you receive your coverage card via email.
  • Access important information about UHIP at uhip.ca, by emailing uhip@yorku.ca or UHIP.RAMU@cowangroup.ca, or by calling 1-833-377-UHIP (8447).

New international students (Fall 2022)

  • Please fill out the international student confirmation form (if you haven’t already)
  • You are automatically enrolled in UHIP and charged to your student account.
  • If you arrive in Canada on or after August 10, 2022: Once you arrive in Canada, you will have access to your coverage card and be able to activate your online profile. More information will be provided when you receive your coverage card via email.
  • If you arrive in Canada before August 10, 2022: You will need primary health care insurance coverage from a third party from the date you depart your home country until August 10, 2022. One option available is CoverMe provided by Manulife (CoverMe is not part of UHIP and will need to be purchased and paid for separately).
  • Add dependents to your coverage. Coverage for your dependents is mandatory and must be done within 30 days of their arrival in Canada (or you will be charged an additional $500 fee).
  • Although the purchase of an additional insurance plan can offer you added protection it does not mean you will be exempt from UHIP. UHIP is mandatory for most students, exceptions are listed below.

FAQs

How do I enrol?

All international students who are registered in courses for the Fall/Winter 2022-23 term are automatically enrolled in UHIP. If you have not yet enrolled in your courses, please do so as soon as possible. If you have dependents (partner/spouse or children) with you in Canada, they can also be added to your plan. Visit the UHIP website for more details.

UHIP coverage officially begins on Sept. 1, but it can start as early as Aug. 10. If you will arrive in Canada before the beginning of September, please advise the York International team through the Fall 2022 International Student Confirmation Form. If you have already completed the form and your information remains the same, no additional action is required.

How do I get a UHIP card?

Once UHIP enrolment is complete, your UHIP card will be emailed to your @my.yorku.ca email address. Please check your Junk or Spam folders if you don’t receive the notification message by mid-August. Students will continue to be enrolled throughout the summer and fall terms.

What is covered under UHIP?

UHIP will pay up to $1,000,000 (Canadian dollars) per policy year for eligible health services and medical treatments you and your family might need to maintain your health while living in Canada. This includes: Hospital Services, Physician Services, and Laboratory & Diagnostic Tests. 
UHIP is comparable to the Ontario Health Insurance Plan (OHIP), rather than identical. Contact the university to learn if other types of services, such as prescription drugs, are covered through your student union supplemental health plan.

Please note: While most services are fully covered under the plan with no additional cost to you, some medical professionals may bill you for more than the UHIP reimbursement rate. In these cases, you will be responsible to pay the difference
between the two amounts. You can check Cowan’s Preferred Provider Network at UHIP.ca starting August 10, for a list of providers who will send the bill directly to Cowan, and not charge you more than the UHIP reimbursement rate.

What do I do if I have claims from the 2021-22 Academic Year?

Effective September 1, 2022, UHIP will move from Sunlife to Manulife. This means medical fees incurred on or before August 31, 2022, will be administered by Sunlife, not Manulife. You have 12 months from the date the claim was incurred to submit it.

Using your YorkU email, you can send scanned copies or photographs of the claim form and accompanying invoices/receipts to myclaims@sunlife.com. Be sure to include policy #50150 and your UHIP member ID (YU + student number) in the subject line.

 

Claims on or after September 1, 2022, should be submitted to Manulife.

What is my UHIP number?

Your UHIP Member ID is YU + your student ID (e.g. YU123456789) and your policy number is 150150

How do I use my UHIP coverage?

  1. Print your UHIP card (sent to your YorkU email)
  2. Present your UHIP card at a preferred clinic/hospital/lab (use uhip.ca to find a preferred provider) 
  3. They will bill UHIP directly 

If you visit a non-preferred provider, pay for services out of pocket and apply for a reimbursement from UHIP (instructions on Submit a claim - UHIP/RAMU)

I want to use my UHIP for the dentist/prescription drugs/etc. Why isn’t it working?

UHIP covers basic medical costs such as doctor’s visits, emergencies, lab tests, etc. Generally, if you visit a clinic or hospital or lab, it will be covered under UHIP.

UHIP does not cover prescription medicine, dentist fees, eyeglasses or contact lenses, physiotherapy, massage therapy, psychologists, therapists, etc. These medical costs are covered through your extended health plan, which is administered by your student union.

Who can I contact about my Extended Health coverage?

Your extended health plan is administered by your student union.  


COVID-19 Enrollment Coverage UHIP Card
UHIP Refunds Resources Tools Contact Us

COVID-19

COVID-19 Testing (General)

You have access to COVID-19 screening free of charge, regardless of whether you have the Ontario government health plan (OHIP). However, COVID-19 testing is at an out-of-pocket cost if you require the test for travel purposes.

If Manulife (insurance company that handles UHIP claims) receives the claim, they will work with the provider to resolve the issue. Below is a table outlining UHIP coverage for COVID testing.

Service Who pays?

Medical services primarily for COVID-19 screening (symptomatic or otherwise) at any testing location.

This includes but is not limited to emergency rooms, campus clinics, the local testing centre, or designated pharmacies.

Publicly-funded system

Emergency services and hospitalization related to COVID-19 (e.g. inpatient hospital and physician charges, lab work)

Members should follow guidance from Ontario Health on when to go to the emergency department.

UHIP

Before going to a screening location, you should take the self-assessment on the Ontario Government website.

COVID-19 Testing (Travel)

As of Dec 11, 2020, the Ontario government has announced that they will no longer cover COVID testing for outbound international travellers. This announcement can be found here. UHIP will also not cover COVID testing for outbound international travellers.

As of April 1st 2022, fully-vaccinated travellers will no longer be required to submit a pre-arrival COVID-19 test. See here for more information. All travellers entering Canada will continue to be required to input their information in ArriveCAN within 72 hours before arrival in Canada.

If you need a COVID test for travelling outside Canada, some pharmacies like Shoppers Drug Mart* and labs like LifeLabs* are offering these tests at a cost.

If you are an international student 17 years of age or under and do not qualify as a fully vaccinated traveller, you are eligible to receive a quarantine plan from York. Read more here

Travellers who are eligible to travel to Canada and don’t qualify as fully vaccinated are required to provide a valid pre-entry test. According to the Government of Canada, valid pre-entry tests include:

  • Proof of a professionally administered or observed negative antigen test taken outside of Canada no more than 1 day before your scheduled flight or entry to Canada by land or water
  • Proof of a valid negative molecular test taken outside of Canada within 72 hours of your scheduled flight’s departure time to Canada or your entry to Canada by land or water
  • Previous positive molecular test result: you no longer have symptoms and provide proof of a positive molecular test taken at least 10 calendar days and no more than 180 calendar days before entering Canada. Counting starts the day after your test.

NOTE: It is your responsibility to check with your airline to confirm the COVID testing requirements for your flight. COVID-19 testing for pre-arrival is not covered by UHIP or the Government of Canada or Ontario. For further information regarding COVID testing requirements for flying into Canada, click here.

COVID-19 Vaccines

Temporary residents such as international students are eligible to receive their COVID-19 vaccine in Ontario. To find out when you are can get your COVID-19 vaccine, please visit the Ontario's COVID-19 Vaccine Plan page. There are two methods to book your COVID-19 vaccine.

Method 1: Book your COVID-19 vaccine through the Ontario website here. Once you input your information and click "No Ontario health card", it will prompt you for two ways to book your vaccine: 1) Call the telephone number, 2) Visit the pharmacy to book a vaccine.

Method 2: You can also receive your COVID-19 vaccine through mobile teams and pop-up clinics. For regular updates about how and when you can get your vaccine please visit your local public health unit website.

Toronto region, please visit the Toronto Public Health site.

Peel Region, please visit the Peel Public Health site .

York Region, please visit the York Region site.

Durham Region, please visit the Durham Region site.

The following are some other links where you can book your vaccine:

For an up-to-date count on available vaccines in the GTA, click here. You can click on the clinic, which will take you the site to book your appointment.

For vaccine sites in Toronto, click here.

For vaccine sites in Peel, click here. For appointments through the William Olser Health System in Brampton, click here. For appointments through the Trillium Health Partners in Mississauga, click here.

For vaccine sites in York Region, click here.

For vaccine sites in Durham region, click here.

For up-to-date information on pop-up clinics at the Keele campus, click here.

NOTE: York’s mandatory vaccination policy and mandatory masking protocol have each been paused. Although vaccination and masking are not currently mandatory, the University continues to encourage everyone to be fully vaccinated, including boosters when eligible. We also recommend you wear a mask indoors, especially where physical distancing is not possible.

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UHIP Enrollment

Eligibility

Medical services in Ontario, including physician fees and emergency visits at a hospital, can be very expensive. UHIP (University Health Insurance Plan) is a mandatory basic coverage plan that helps cover these expenses. Students who are required to be covered under UHIP include:

  • International students with a valid study permit who are registered as active in a degree program,
  • Incoming exchange students,
  • Dependent(s), spouse and/or children, of eligible students, 
  • International Visiting Research Trainees with a valid work permit, and
  • Some Visiting Scholars 

Not sure whether you are eligible for UHIP? Take the quiz here to find out!

Enrollment Process

International Students

All eligible international students are automatically enrolled under UHIP. Once enrolled under UHIP, you will receive an email notifying you that you have been enrolled under UHIP as well as pertinent and important information regarding UHIP coverage, how to use UHIP, etc.

Process for 2022/23 academic year:

      • The UHIP enrollment process for the 2022/23 year will begin in mid-August. Once you are enrolled under UHIP, you will receive an email.
      • If you are not in Canada this Fall, please complete the form here. Your UHIP will be terminated and reversed from your student account accordingly. 
      • Once you arrive in Canada, you will need to be re-enrolled under UHIP starting the date of your arrival in Canada. This is to ensure that you have medical coverage in case of a medical emergency from the moment you arrive in Canada. To ensure that you are re-enrolled under UHIP, please complete the UHIP Re-enrollment Form after you arrive in Canada. The link can also be found here: https://yorkinternational.apps01.yorku.ca/machform/view.php?id=497167.NOTE: Please make sure that you should only complete this form if you are currently in Canada or after you arrive. The form will not allow you to input a future date of entry. This is because of the many flight changes. You do not need UHIP to enter Canada.
      • All students arriving after December 2022 will be automatically enrolled under UHIP effective January 1, 2023.

If you are in Canada, please make sure that you have your UHIP Card. For information regarding how to get your UHIP card, click here.

Exchange Students

All eligible exchange students are automatically enrolled under UHIP. Once enrolled under UHIP, you will receive an email notifying you that you have been enrolled under UHIP as well as pertinent and important information regarding UHIP coverage, how to use UHIP, etc. 

Process for 2022/23 academic year:

You will only be enrolled under UHIP if you are in Canada during the 2022/23 academic year. If you see a UHIP charge on your student account but you are not in Canada, please click here to inform us. 

Visiting Scholars and short-term international employees

If you are a post-doctoral fellow, please contact Pensions & Benefits to enroll under UHIP. Their email address is askpb@yorku.ca.

If you are a short-term Visiting Scholar or a short-term international employee, please complete the form here.

International Visiting Research Trainees (IVRTs)

If you are an IVRT, please complete the form here with document attachments.

Dependents (spouse and/or children)

You can add your dependent(s), spouse and/or children, under your UHIP. To add new dependent(s) under your UHIP or renew your existing dependent(s)’ coverage, please complete the form here. Please note that you must add new dependent(s) under your UHIP within 30 days of their arrival; otherwise, there is a $500 late fee applicable.

School of Continuing Studies

If you are a student at the School of Continuing Studies, please contact the department directly to get your health coverage details. Their email address is regscs@yorku.ca.

Other non-degree students

If you are a non-degree international student who is enrolled in a certificate or diploma at a Faculty at York University, you are not eligible for UHIP. It is highly recommended that you purchase a private health plan for your studies in Canada.

Leave of Absence (Taking a semester off)

If you take a semester off from your studies and are still in Canada, it is important to remain covered under UHIP!

To be covered under UHIP during your leave of absence, approval must be granted at least one month prior to taking the leave of absence. Therefore, you are required to apply for UHIP under leave of absence at least one month prior to taking the leave.

You may be covered under one of three types of leave of absence:

  1. Medical leave of absence: In this case, your UHIP coverage may be continued for a maximum of 4 months per academic year. If you are unable to continue your studies for another semester due to medical reasons, you may be able eligible for an extension of the leave of absence. However, this is assessed on a case-by-case basis. You will need to submit medical documents to support your reason for taking another semester off.
  2. Non-medical leave of absence: Your UHIP coverage may only be continued for a maximum of 4 months per academic year.
  3. Maternity/paternity leave of absence: For a maternity or paternity leave of absence, your UHIP coverage may be continued for a maximum of 12 months.

Please click here to apply for UHIP under a leave of absence.

NOTE: Taking a semester off could affect the status of your study permit. To find out more information, please be sure to contact an Immigration Advisor here.

UHIP After Graduation

You may be eligible to extend your UHIP coverage for up to six months after your last month of studies if Immigration, Refugees and Citizenship Canada (IRCC) have approved your stay. Below is the maximum you can extend your UHIP coverage based on your convocation month:

    • June Convocation: You should already be covered until August. You may extend your UHIP for 2 more months (September and October) if the IRCC has approved your stay.
    • October Convocation: You may extend your UHIP for 6 months after your Summer term ends, maximum until February. 
    • February Convocation: You are automatically enrolled under UHIP for 12 months if you are registered for the Fall term. If you graduate in February, you may request a refund for the Winter and Summer term of UHIP. To request a refund for February graduation, please click here. Deadline for refund request is March 31st.

The process to apply for a UHIP extension for graduation is as follows:

Step 1: Submit an application to extend your UHIP here. Documents that you will need to provide are: the UHIP application form and a copy of your study permit.

Step 2: Once we receive the application form, we will need to process a payment for the UHIP extension. We will contact you via email to arrange payment via Zoom shortly following your application. Alternatively, you can attend our drop-in QLess hours on Fridays in person (details listed below).

NOTE: Your coverage will be continuous and retroactive from Sept 1st.

After you have extended your UHIP for the maximum number of months, you will need to look into private health plans until you become eligible for the provincial health plan (OHIP). For information regarding how to become eligible for OHIP, click here.

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UHIP Coverage

Overview of Total Coverage in Canada

In Canada, there are two types of plans that make up your total health coverage: Basic plan and extended (sometimes known as supplementary) plan.

Your basic plan, as an international student, is through UHIP (University Health Insurance Plan). This plan is specifically tailored for international students to provide them with similar coverage to the government plan.

Your extended health plan is administered by your student union. Below is where you can get information regarding your extended health plan and who you can contact if you have questions:

  • Undergrad students: Your student union is York Federation of students (YFS). For information regarding the plan, please visit: http://www.yfs.ca/healthplan. If you have further questions, you may contact yfshp@yfs.ca.
  • Grad students (non-TA): Your student union is Graduate Student Association (GSA). For information regarding the plan, please visit: http://yugsa.ca/health-plan. If you have further questions, you may contact health@yugsa.ca.
  • Grad students (TA): If you are a TA, your extended health plan will be provided through CUPE as an employee. For information regarding your extended health plan, please visit: https://3903.cupe.ca/extended-health-benefits-fund/.

For a detailed infographic showing the difference between basic and extended health plans, click here.

UHIP Coverage Details

What UHIP covers: UHIP covers basic medical costs such as doctor’s visits, emergencies, lab tests, etc. Generally, if you visit a clinic or hospital or lab, it will be covered under UHIP. Please note that some exceptions apply – for example, doctor’s notes are not covered under UHIP and are an out-of-pocket cost.

What UHIP does not cover: UHIP does not cover prescription medicine, dentist fees, eyeglasses or contact lenses, physiotherapy, massage therapy, psychologists, therapists, etc. These medical costs are covered through your extended health plan, which is administered by your student union.

For a detailed infographic showing the difference between basic and extended health plans, click here.

For details about your UHIP coverage, please visit https://uhip.ca/Enrollment/PlanDetails. You can also find the UHIP coverage booklet here.

UHIP Cost Details

The UHIP premium for the 2021/22 academic year is $63 per month per person ($756 for 12 months). The premium for the 2022/23 academic year is the same.

UHIP Cost Payment

Once you are enrolled in UHIP, your UHIP fees will appear on your student account. When you see the charges on your student account, you will be responsible for the outstanding balance. Payment for UHIP fees is made the same way tuition is paid. For more information on how and when to pay, please visit: https://sfs.yorku.ca/fees/your-student-account/how-and-when-to-pay

Note: It is your responsibility to check your student account and ensure payment of your outstanding balance.

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UHIP Card

How to get your UHIP Card

Step 1: Check your yorku email.

  • Undergrad students: Click here to access your yorku email with your Passport York. You should see an email titled “Welcome to the University Health Insurance Plan (UHIP)”.
  • Grad Students: Contact your Faculty on how to access your yorku email.

Step 2: Print your UHIP card and keep it with you in case of medical emergency.

Don’t see the email with your UHIP Card? Here is what you can do:

Find out whether you have UHIP coverage, check your student account. 

  • If your student account shows the UHIP charge under the description (e.g. UHIP2223), this means that you should have UHIP coverage.* In this case, get your UHIP card by registering on the Cowan website. If the registration asks for your member ID and policy number, it is as follows: Member ID is YU plus your student number (e.g. YU123456789) and policy number is 050150.
  • If you do not see the UHIP charge on your student accountthen email UHIP with your student number.

*NOTE: If you dropped your courses, your UHIP will be terminated. In this case, you will see a UHIP reversal on your student account. This means that you do not have UHIP coverage. Please see the Leave of Absence section to inquire about getting covered under UHIP while taking a semester off.

You can also complete the Getting your UHIP Card quiz to find out how to get your UHIP card.

Using your UHIP

Preferred providers are clinics, hospital, and labs that accept UHIP. This means that if you visit these providers with a paper copy of your UHIP card, you do not need to pay anything - they will bill the insurance company (Manulife/Cowan) directly. The only exception to this is the Appletree clinics, where you pay a $15 admin fee. The preferred provider list can be found here

The table below shows the process for a preferred provider visit vs a non-preferred provider visit.

 

Preferred Provider

 

Non-preferred provider

Present UHIP card 

 

Make payment at the clinic/hospital/lab

Clinic/hospital/lab will bill Manulife directly

 

File a claim by emailing claim form and receipt to Manulife directly

No out-of-pocket cost for student (except $15 at Appletree clinics)

 

May have some out-of-pocket costs* if provider charged higher than the limit that Manulife can reimburse at

 

*Note: It is recommended that you visit a preferred provider whenever possible to avoid any out-of-pocket costs and avoid having to file a claim.

Please note that preferred providers should not ask you to pay if you provide them with a paper copy of your UHIP card (except the $15 admin fee at Appletree clinics). If you visit a preferred provider clinic or hospital or lab and they ask you pay, please email case.mgmt@cowangroup.ca and cc uhip@yorku.ca with your member ID (YU + student number) in the subject line. In the email, please state the name of the clinic/hospital/lab you visited, the person you spoke with and events that occurred. If you made the payment, please attach your receipt.

Filing a claim for reimbursement

If you visited a non-preferred provider, you may file a claim for the doctor’s fees within 12 months of visiting the clinic/hospital/lab if you still have the receipt. The claim form can be found here.  The instructions on how to fill out the form can be found here. Using your yorku email, you can submit scanned copies or photographs of the claim form and accompanying invoices/receipts via Cowan's online secure portal

Please note that you may not get 100% of your money back. This is because there is a limit as to how much Manulife can reimburse you. If the clinic/hospital/lab charged higher than that limit, then you may have some out-of-pocket costs.

*Note: Effective September 1, 2022 UHIP will be administered by Manulife. More information to come. 

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UHIP Refunds

Refund eligibility

UHIP is mandatory for international students who are currently registered in a degree program and exchange students. The following are the reasons for which you may be eligible for a UHIP refund:

  • Deregistration: If you decide to deregister from your program and do not attend any classes, your UHIP will be automatically terminated and will be refunded through your student account.
  • Withdrawn: If you enroll and attend some of your classes but decided to drop them later, your UHIP will be automatically terminated. However, you will only be refunded a partial amount depending on the date you dropped your courses. - Deadline for refund request is March 31st.
  • OHIP coverage: If you become eligible for the provincial government health plan, you may be eligible for a full or partial UHIP refund. To apply for a UHIP refund, complete the form below. The amount of UHIP refund that you are eligible for will be communicated once you submit the OHIP document or card.
  • Alternate government plan: If you have an alternate government plan such as the IFHP, the Saudi government plan, Libyan government plan, etc., please complete the form below to request a UHIP refund.
  • Alternate private plan: If you have an alternate private plan, you are not eligible for a UHIP refund.
  • February Convocation: You are automatically enrolled under UHIP for 12 months if you are registered for the Fall term. If you graduate in February or you are not taking Winter courses, you may request a refund for the Winter and Summer term of UHIP. Deadline for refund request is March 31st.

To request a UHIP refund, click here.

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Resources

Student Counselling Health and Well Being

Students in Ontario can speak with a counsellor at the York Keele campus. To find out information about how to speak with a counsellor, click here. If you are a student at the Glendon campus, please click here for information regarding how to access a counsellor. 

Keep Me Safe

University life is super exciting but can also be stressful — especially during a global pandemic. Even more so if you aren’t in the same country as your university. To better support international and out-of-province students, York University has partnered with the keep.meSAFE Student Support Program (SSP) to offer a host of resources, including:

  • Confidential support to students at no cost through the My SSP App.
  • 24/7 real-time support via chat and telephone available anywhere in the world.
  • Access to real-time and appointment-based counselling support in multiple languages by native speakers.
  • Self-help resources available via the My SSP App on managing finances, mental health and wellbeing, building healthy habits, productivity and more.
  • My SSP App language options in English, French, Spanish, Mandarin and Cantonese.

Call 1.844.451.9700 or connect through https://www.keepmesafe.org/

Good2Talk

Good2Talk is a free, confidential helpline for Ontario post-secondary students, providing professional counselling and information, and referrals for mental health, addictions, and well-being. It operates 24 hours every day of the year.

Phone: 1-866-925-5454
Text: GOOD2TALKON to 686868

Stress Management and Mental Health

For campus resources on stress management and mental health as well as immediate support and hotlines, please visit: https://yorkinternational.yorku.ca/stress-management-mental-health/

Athletics and Recreation

Stay active to maintain good health! York Athletics and Recreation has activities for you to engage in to stay active. Visit their website for more information.

Telehealth

Telehealth Ontario is a free, confidential phone service that you can call at any time: night or day. They can be reached at 1-866-797-000. You can get health advice from a nurse, who will help you decide if you should:

  • Take care of yourself at home
  • Make an appointment with your doctor
  • Go to a clinic
  • Go to a hospital emergency room

YFS/GSA extended health plan

For your extended health plan details, please see the contact information for your student union below:

Undergraduate students: York Federation of students 

  Reason for contact   Contact Information 
YFS 
  • Enrolling your dependents 
  • Changing your coverage 
  • YFS plan premium questions 
  • Applying for a refund of premiums 
  • To update your name, date of birth, email or address 

 

Website: http://www.yfs.ca/healthplan 

Email: yfshp@yfs.ca  

Green Shield (insurance company) 

 

Website: student.greenshield.ca 

Phone: 1(888)711-1119 

Graduate students (non-TA): Graduate Student Association  

  Reason for contact  Contact Information 
GSA 
  • Enrolling your dependents 
  • YUGSA plan premium questions 
  • Applying for a refund of premiums 
  • Confirmation of YUGSA plan coverage letter

 

Website: https://www.yugsa.ca/health-plan  

Email: health@yugsa.ca  

Green Shield (insurance company) 
  • How to submit a claim 
  • Information about your pending claim 
  • If you need help with registering on the Claim Secure eprofile. 
  • To update your name, date of birth, email or address 

 

Website: https://wespeakstudent.com/home/63-york-univ-graduate-students-  

Phone: 1(888)513-4464 

Graduate students (TA):  

Website: https://3903.cupe.ca/extended-health-benefits-fund/ 

Email: askpb@yorku.ca  

UHIP Website

For details about your UHIP coverage, finding a doctor/clinic/lab, how to submit a claim form and more, visit: https://uhip.ca/   

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Tools

Difference between UHIP & YFS/GSA Health Coverage

UHIP Eligibility Quiz

Want to find out whether you are eligible for UHIP? Complete the form below to get your answer! If you are unable to access the form below, click here.

 

Getting your UHIP Card Quiz

Find out how to get your UHIP card below. If you are unable to access the form below, click here.

 

Apply for UHIP

To apply for/extend UHIP for yourself or for a dependent (including coverage renewal), please complete the form below:

Apply for/extend UHIP

 


Request a UHIP Refund

To request a UHIP refund, please complete the form below:

Request a UHIP Refund

 


Not in Canada in Fall 2022

If you are not in Canada in the Fall 2022 term, please complete the form below:  

Not in Canada in Fall 2022

 

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Contact Us / Book an Appointment

Contact Details – Manulife/Sun Life & YI

 

  Reason for contact   Contact Information 
York International 
  • Enrolling your dependents under your UHIP 
  • Changing your coverage 
  • Questions about your UHIP charge 
  • Applying for a refund for UHIP 
  • To update your name, date of birth, email or address 
  • Confirmation of UHIP coverage letter 

Website: https://yorkinternational.yorku.ca/uhip/  

Email: uhip@yorku.ca (make sure you include your student number)


Virtual Appointment: Available on request by email to uhip@yorku.ca (make sure you include your student number)


Drop-ins: Available in the YI Calendar. No registration required. 

Manulife (2022/23 Academic Year)

Sunlife (2021/22 Academic Year)

(insurance company) 

  • Information about what is covered under UHIP 
  • How to submit a claim 
  • Information about your UHIP claim 
  • If you need help with registering for cowangroup.ca OR mysunlife.ca 
  • If you have trouble accessing cowangroup.ca OR mysunlife.ca 
  • How to print your coverage card on cowangroup.ca OR mysunlife.ca

 

Website: https://uhip.ca/   


Phone: 1-866-500-8447 

Email

You can email us at uhip@yorku.ca. Please include your student number in the subject line when emailing us.

NOTE: There is an extremely high volume of emails at the moment. For a quicker response to your inquiry, please stop by our QLess drop-in hours in-person.

In-Person Drop-in Advising with QLess

In-person drop-in support is available via QLESS during specified hours for students seeking answers regarding UHIP coverage, enrollment, extensions, etc. 

HOW TO JOIN QLESS 

  1. Join the Virtual Kiosk OR download the app on your smartphone from Google Play or the iTunes App Store. 
  2. Open the app and select “York International” 
  3. Join the UHIP queue. 
  4. Select the topic you are seeking more information about. 

What You Need to Know When Accessing Drop-in UHIP Advising via QLESS: 

After signing up to join the queue you will receive updates regarding the wait time for your appointment at various intervals. You will also receive notifications to prepare for your appointment when your turn to meet with an advisor at 200 York Lanes is approaching. 

Appointments are offered on a drop-in basis and wait times will be determined by the number of students in queue. The queue will close for the day once it reaches capacity. You may try logging back into QLESS after a few minutes to check if the queue has decreased and appointment slots have become available. 

QLESS HOURS OF OPERATION 

Friday: 9 a.m. – 12 p.m. EST 

LOCATION 

The York International office is located on the Keele Campus inside York Lanes Mall on the second floor, room 200. 

Book an Appointment

We're also available online!

For COVID-19 related questions regarding immigration and UHIP, please see FAQs here: https://yorkinternational.yorku.ca/faqs-for-international-students/

To schedule a 1:1 appointment with the UHIP Administrator: Please email uhip@yorku.ca or visit weekly drop-in QLess advising (listed in the YI Calendar)

Upcoming Workshops/Info Sessions

For up-to-date calendar of events regarding your health and wellness as well as other topics, please visit the YI Events Calendar. Upcoming events specific to health and wellness are below: 

Event Title  Date and Time  Registration Link           
In-Person UHIP Advising  Fridays from 9 AM - 12 PM in Room 200, York Lanes  Join the QLess line in advance or when you arrive.

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